Privacy Policy

Last updated: September 24, 2026

Focus Physical Therapy (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect on this website, how we use it, and the choices you have. It applies to this website only — not to the medical records created during your care, which are protected separately under HIPAA and covered by the Notice of Privacy Practices you receive in our office.

Information We Collect

When you fill out a form on this site — to schedule an appointment, ask a question, or check your insurance benefits — we collect the information you provide, which may include your name, phone number, email address, and, for benefits checks, basic insurance details. We do not collect payment information through this website.

Like most websites, our hosting and form providers automatically log standard technical information, such as your browser type, device, and pages visited, to keep the site running securely.

How We Use Your Information

We use the information you submit to respond to your inquiry, schedule your appointment, verify insurance benefits when requested, and follow up about your care. We do not sell your information to third parties.

Third-Party Services

This site uses a small number of third-party services to operate: a form-processing provider to deliver your submissions to our team, an embedded Google Map to show our location, and a reviews widget that displays our public Google reviews. These providers may process limited technical data (like IP address) under their own privacy policies.

We also use the following analytics and advertising tools to understand how visitors use this site and to measure how well our advertising works:

• Google Analytics and Google Tag Manager collect information such as the pages you visit, how long you stay, the device and browser you use, and your general location (city or region, based on IP address).
• Google Ads tells us when someone who clicked one of our ads goes on to request an appointment. Google may also use this information to show our ads to people who have visited this site.
• Microsoft Clarity records how visitors interact with our pages, such as clicks, scrolling, and mouse movement, so we can find and fix parts of the site that are confusing or broken.

These providers process data under their own privacy policies: Google Privacy Policy (opens in a new tab) and Microsoft Privacy Statement (opens in a new tab).

Cookies

This site uses basic cookies and similar browser storage required for core functionality, such as remembering your progress through a multi-step form. It also uses cookies set by the analytics and advertising tools described above, which help us measure site traffic, see which ads lead to appointment requests, and show our ads to people who have visited this site.

Data Security

We take reasonable measures to protect the information submitted through this site. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Your Choices

You can decline to submit information through our forms and instead call or email us directly using the contact information below. To request that we delete information you've submitted through this website, contact us using the information below.

You can block or delete cookies through your browser settings. You can also opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on (opens in a new tab), and turn off personalized ads from Google in Google Ad Settings (opens in a new tab).

Children’s Privacy

This website is not directed at children under 13, and we do not knowingly collect information from children through this site.

Changes to This Policy

We may update this policy from time to time. The “Last updated” date above reflects the most recent revision.

Contact Us

Questions about this policy? Reach us at (502) 509-3136 or info@physicaltherapylouisville.com, or by mail at 3010 Eastpoint Pkwy, Louisville, KY 40223.